Processing + Shipping Policy

PROCESSING TIME

Please allow 2-3 business days for your orders to be packaged.

SHIPPING TIME

Once your order is shipped, we will send a confirmation email inclusive of your tracking information. We use USPS as our shipping carrier. Shipping time usually ranges from 1-3 business days. However, shipments may be delayed due to COVID-19 impacts. Please track your package via USPS’ website for shipping updates.

Return Policy

Décor by Dri values our customers. We want to ensure you are completely satisfied with your order. Therefore, if there is damage to your order or you are not satisfied, we accept returns and exchanges. Please see below for refund and exchange terms and conditions:

REFUNDS + EXCHANGES

Regular Purchases Only

Full refund on original form of payment if return is made within 21 days of delivery date. A picture must be sent in order to ensure item is in the condition it was sent. Please email return inquiries and pictures to decorbydri@gmail.com. In addition, the returned item has to be unused and sent in its original packaging. Unfortunately, we do not accept returns after 21 days.

NON-REFUNDABLE ITEMS

Unfortunately, items such as room sprays, reed diffusers/refills, wax melts and sale items are non refundable.

DISCLAIMER

Décor by Dri is not responsible for covering the shipping cost of your returns. Once your return is received, please allow 5-10 business days for it to be processed. We are not liable for any return packages that may become lost or stolen while in-transit. Please keep your return tracking number and/or proof of postage when shipping back your returns.

MAIL INFORMATION

Please mail your returns to:

123 E Milton Ave #AA

Rahway, NJ 07065

Any questions regarding your return? Please email decorbydri@gmail.com

Care Tips

Candle Care Tips

Lighting Wicks

Wooden wicks are different than cotton wicks. In order to light them properly, keep the flame on the wick for a few seconds as it takes a while for the wood to catch fire. We recommend lighting the wicks at one end to allow the flame to flow across to the other side.

Burn Time

In order for the candle to reach its full fragrance potential, your first burn must be between 2-3 hours to ensure a full melting pool. A full melting pool is when the liquid wax reaches the edge of the vessel. This will avoid tunneling which is excess wax build up on the edge of the vessel.

Wick Trimming

It’s important to trim your wicks 3/16 of an inch before each burn to enhance your candle’s longevity and overall burn experience. When the wick is too long, it can’t draw up wax to the top of the wick. This can cause smoking or soot build up (blackening the edge of your vessel). Additionally, it can cause the wick to burn too hot and potentially burn through your candle quicker. A wick that is too high can also make it difficult for your candle to stay lit. Be sure to trim your wick once the candle wax has cooled to avoid any wick trimmings in the wax. We recommend using one of our chic wick trimmers found on our “Shop” page. If you don’t have a trimmer, you can use household scissors, nail clippers or your fingers to remove excess (cooled) ashes.

Diffuser Care Tips

Set Up

Unscrew cap and remove plastic plug from diffuser bottle. Screw cap back on the bottle. Add 4-6 reeds based on optimal fragrance preference and room size. We recommend starting with 4 reeds and adding the remaining 2 as necessary. Next, allow fragrance to flow up the reeds. The fragrance will take approximately 1-2 hours (depending on thickness of the oil, it could take longer) to evenly disperse in the air. If you want an immediate burst of fragrance, place reeds in oil and flip over. We recommend flipping the reeds every several days (3-4 times a month) to maintain fragrance throw. The life span of our diffusers are 5-6 months and work best in small and medium size spaces. For ex: small powder rooms, bathrooms, bedrooms, etc. Please note, our diffusers are not meant for large spaces (kitchens, living areas, family rooms, large bedrooms, large offices, etc.) the diffusers will not work effectively in these areas.

Refill Instructions

  1. Twist off silver cap

  2. Discard used reeds

  3. Pour left over liquid from bottle in trash can (please do not pour oil down the sink as it can cause blockage to your drain)

  4. Remove shrink wrap from bottle and pour liquid into original diffuser bottle

  5. Screw on silver cap

  6. Add new reeds

  7. Let reeds sit for about 1-2 hours (may be longer depending on oil thickness) for oil to diffuse through reeds/disperse in the air


Maintenance

Be sure to flip reeds to maintain fragrance throw. We recommend flipping reeds every several days or 3-4 times a month. However, the reed rotation depends on your fragrance preference. Try to avoid dust and particles from falling into the bottle or on reeds as this can affect the lifespan of your diffuser. With the proper maintenance, our reed diffusers last for approximately 4 months.

Room Spray Care Tips

Maintenance

We make our fragrance room sprays with premium oils and organic witch hazel. Therefore, it is normal for the oil to settle at the bottom of the glass. For best fragrance results, gently shake bottle a few times before spraying. The shelf life of our sprays are 12-24 months.